What if senior living communities could transform resident care through authentic human connection?

In this episode of Humanity at Scale, host Bruce Temkin sits down with Nikki Kresse, Chief Experience and People Officer at Lifespace Communities, to discuss how immersive leadership transforms senior living. Nikki shares insights from her month-long stay in senior communities, highlighting the power of human connection, intentional vulnerability, and purpose-driven culture. They explore strategies for enhancing employee engagement, reducing turnover, and improving resident experiences. From Lifespace’s "Dragon Slayer" culture to addressing industry challenges, this conversation reveals how empathetic leadership can revolutionize both workplace dynamics and business outcomes. Tune in for a compelling discussion on scaling humanity in leadership.

Episode Highlights:
00:00 Intro: Redefining Leadership for Humanity at Scale
01:43 Understanding Lifespace: A Cruise Ship on Land for Senior Living
04:30 From Operations to HR: Nikki's Journey in Leadership Evolution
08:33 The Power of Empowerment: Moving Beyond Command and Control
13:49 Living the Experience: A Month in Senior Communities
20:04 Making Experience the Differentiator in Senior Living
24:02 Dragon Slayers: Building a Culture of Empowered Care
30:33 Tackling Industry Challenges: Reducing Burnout Through Purpose
37:06 Future of Leadership: Embracing Adaptability and Growth
40:58 Key Takeaways: Lessons in Human-Centric Leadership

Links:
Apple Podcast: bit.ly/3Flxd6j
Spotify: bit.ly/3DRmz6S
YouTube: bit.ly/3Flyb2r