HubSpot’s Service Hub just got a major upgrade with the new Help Desk feature!

This new tool merges the shared inbox and ticketing system into one seamless experience, making customer support even more efficient.

✅ Instead of manually setting up automations to turn emails into tickets, the Help Desk now embeds your inbox directly within it.
✅ Supports multiple channels, including email, live chat, and Messenger, automatically creating tickets for every inbound request.
✅ Clearer distinction between inbound and outbound communication—use Help Desk for support and Inbox for sales and general inquiries.

This change makes it easier to manage customer conversations and ensure nothing slips through the cracks!

Want to hear more? Check out episode 160 of the InboundBuzz Podcast here: hubs.ly/Q038JxQ70

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