If you're interested in learning more about knowledge base architecture, then download the syllabus to the technical writing courses we provide on Technical Writer HQ: technicalwriterhq.com/

A knowledge base is a library of information about your product or service. It typically includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. Its purpose is to make it easy for people to find solutions to their problems without having to ask for help. Knowledge bases use a combination of text, image, and video-based content. If you do it right and make it easy to find topics and related subtopics, a good knowledge base can scale out your customer support program while improving the overall customer experience.

Before we dive into the topic, subscribe to our YouTube channel here to keep up with everything technical writing: bit.ly/3snITet

Want to connect with other technical writers? Join our exclusive community of technical writers here: bit.ly/twhq-community

Connect with me here:
LinkedIn: www.linkedin.com/in/joshua-fechter/
Twitter: twitter.com/joshfechter5
Instagram: www.instagram.com/joshua.fechter/

#KnowledgeBase #KnowledgeBaseSoftware #JoshFechter